Privacy Policy

Privacy Policy

Effective Date: 2026

CIS Industrial Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, or make use of our services.

This policy is intended to align with the principles of the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name and surname
  • Company name
  • Email address
  • Telephone or mobile number
  • Physical or business address
  • Enquiry details submitted through our website forms
  • Any additional information you choose to provide when communicating with us

2. How We Use Your Information

We use the personal information collected for purposes including:

  • Responding to enquiries and service requests
  • Providing quotations or business information
  • Communicating with clients and prospective clients
  • Delivering reliability engineering, condition monitoring and industrial services
  • Improving our website, services and customer experience
  • Meeting legal, regulatory or administrative requirements

3. Website Forms and Enquiries

When you submit a contact form on our website, the information provided is used only to respond to your enquiry or to provide relevant service information. We do not sell your personal information to third parties.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, analyse website traffic and understand how visitors interact with our content. You may disable cookies in your browser settings, although some website features may not function correctly.

5. Sharing of Personal Information

We may share personal information only where necessary and appropriate, including with:

  • Service providers who assist with website hosting, email, analytics or business operations
  • Professional advisors or technical partners where required for service delivery
  • Authorities or regulators where required by law

Where third-party service providers are used, we take reasonable steps to ensure that personal information is handled securely and responsibly.

6. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction. These measures may include secure systems, controlled access, confidentiality procedures and responsible information handling practices.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law.

8. Your Rights

In accordance with applicable South African privacy laws, you may request access to, correction of, or deletion of personal information that we hold about you, subject to legal and operational requirements.

You may also request that we stop using your personal information for direct communication purposes.

9. Third-Party Links

Our website may contain links to external websites or platforms. CIS Industrial Services is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.

10. Information Regulator

If you believe your personal information has been processed unlawfully, you may contact us first so we can attempt to resolve the matter. You may also contact the Information Regulator of South Africa.

11. Contact Details

For privacy-related questions, access requests, or corrections to your personal information, please contact:

CIS Industrial Services
Email: lourens-cisindustrial@outlook.com
Phone: +27 (0) 79 512 8027
Website: www.cis-industrial.com

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.